Returns & Exchanges

At Rugs Direct, we want you to love your new rug, which is why we offer a 30-day risk-free return policy on all standard orders. If your selection isn't the perfect fit for your home, we make the process of returning or exchanging your item simple and transparent.

1

Initiate Your Return

Log into your account or use our guest portal to select the item you wish to return within 30 days of delivery.

2

Print Shipping Label

Once approved, download and print your prepaid return shipping label provided through our automated returns center.

3

Pack Your Rug

Carefully re-wrap the rug in its original packaging or a heavy-duty plastic substitute to ensure it stays clean and protected during transit.

4

Drop Off and Refund

Deliver your package to the nearest authorized carrier location; your refund will be processed within 5-7 business days of reaching our warehouse.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing